Customer Support Services

Here at CHW Forge, our dedication to efficient customer service parallels our attention to quality manufacturing and forgings. We know and understand how frustrating a lagging service can be, which is why we’ve turned our attention towards designing and optimizing our own dedicated system for customer quoting, order entry creation, and order tracking, so our sales team can help get the products you require to run your business.

Through our web-based customer portal, we at CHW Forge will be able to work with you at any time and from anywhere. We can provide you with all the current details of your order – from viewing and updating shipping date information, to accessing your order’s job status, and a slew of other useful features and data, right here are your fingertips through our online status tool.

Although we cater to some of the world’s biggest manufacturers, in some of the largest, most dangerous and most competitive industries, we still consider proper and simple customer-specific care to be the cornerstone and heart of any true business. Each customer is treated with the full dedication they deserve, and our focus on providing you with a swift and responsive customer care experience is a reflection of our own understanding of what it means to be a client for a manufacturer.

Whether you’re a private individual with a small business or the representative of a multinational, we treat every order with the same level of importance. You can be rest assured that by working with us at CHW Forge, you’re getting the best quality forgings alongside the best quality care.